Very slow and no customer service at all

Its been super slow after the last upgrade laggy all the time and its very annoying.
Also I had a problem with my account and tried to contact them to have the problem fixed. No replay at all!!!!! And Im a VIP player. Very disappointed. Gonna quit if this continues. Not recommending anyone playing games this name as of now

Deepurple8831 about Forsaken World Mobile MMORPG, v1.0.2